Patient Portal
Our Patient Portal is a web-based system that uses real-time technology to provide access to all of your treatment needs. Patients can schedule appointments, view lab results and medicines, and even message directly with our practice. The Patient Portal puts every element of your treatment plan at your fingertips. Please review our after-hours policy regarding contact with your care team outside of clinic hours.
Starting in July 2024, we are excited to introduce an updated process for accessing our patient portal to better serve you. If you are beginning a new treatment cycle, please use this link to access the patient portal.*
For those who began their treatment cycle prior to July 2024, and for Dr. Kaplan’s patients, you will continue to use this link.
As we work towards transitioning everyone to the new portal, we appreciate your patience and cooperation. Over the next few months, all patients will gradually shift to the new portal link to enhance your experience. Please call your local clinic if you have any questions accessing your patient portal.
*Patients of Dr. Kaplan will use the My Health patient portal
Benefits of the patient portal
- Secure Communication – Messaging directly between you and our practice ensures your medical information is protected.
- Easy Scheduling – Request an appointment or reschedule one when it is convenient for you.
- Convenience – View your lab results, how to administer medication, and treatment schedule.
- Financial Guidance – View payment history and connect with members of our financial team from your desktop or mobile device.
Questions about your account? We’re here to help. Call us at (877) 324-4483.
Online Bill Pay
Easily pay deposits and statement balances online.
By clicking the link below, you will be sent to third-party website, where you can safely and securely make online payments. Please note that some users experience loading issues when using Chrome for online bill pay. If you are having issues, please try loading online bill pay using a different browser.
Pay a deposit
Pay a balance
Cryopreservation or Annual Storage Fee
For patients who are paying for cryostorage of embryos, eggs, and/or sperm, and/or monthly storage fees, please make payments through the Luminary Health Technologies Cryostorage Billing Portal.
By Phone
Simply call us at 847-729-2188 anytime during business hours and we can verify the payment due, set up payment arrangements, and take your credit card information over the phone. We accept Visa, MasterCard, American Express and Discover.
By Mail
To mail your payment to us, simply send us the top portion of your billing statement along with a personal check or your credit card information authorizing payment.
Medical Records
Retrieving your medical records from Fertility Centers of Illinois is a simple and secure process, allowing you to continue your healthcare journey without any interruptions.
Request Your Medical Records
COVID-19 Policy
Before you come to your appointment, make sure you have no COVID-19 symptoms (cough, fever or chills, shortness of breath, fatigue, sore throat, loss of taste or smell, gastrointestinal symptoms). Face masks are encouraged when visiting an FCI clinic. Due to the sensitivity of our IVF care, we will still require masks in IVF areas at our Chicago River North and Highland Park offices.
Read All COVID Patient Guidelines
Events
We are dedicated to providing you with all of the support you need. Our fertility experts, financial specialists, on-staff clinical behavioral health specialists, and alternative health care professionals host events, webinars, and monthly support groups to help you on your fertility journey. View upcoming events
View upcoming events
Medication Resources
View injection techniques on Freedom Fertility Pharmacy’s MedTEACH platform. Nearly all prescribed injectables are listed. Simply view the video for each medication that your nurse has ordered for you.
We have listed a summary of medications, instructions, common dosages, and more with our medication administration instructions. Call us at (877) 324-4483.
Fertility Glossary
We know there is a ton of information to understand and consider about fertility treatments. You will most likely have questions about facts and figures you read online or hear during a visit to our office(s). Our Fertility Glossary defines many common and not-so-common terms, treatments, and diagnoses. View our Fertility Glossary to learn the lingo.
