Can you describe your role at Fertility Centers of Illinois?

I work in New Patient Services setting up appointments for new patients about to begin their journey in fertility. In my calls, I discuss pricing and other financial questions.

How long have you been with Fertility Centers of Illinois?

I am approaching 15 years with the team.

What made you decide to work in fertility?

I have friends who work at Fertility Centers of Illinois and they love it. I have to agree! I love working with patients and have found it to be a different field that is very, very interesting and a great learning experience for me.

What do you love about your role?

I love my co-workers and working with patients every day.

What is your proudest moment at Fertility Centers of Illinois?

When a patient says “thank you for your help, taking the time to listen and making me laugh.”

You see everyone go through the ups and downs. How do you support patients?

I have found the most important thing that I can do to help a patient is to listen and reassure them that I am here for support.

What is a quote that inspires you?

“When one door of happiness closes, another opens; but often we look so long at the closed door that we do not see the one which has been opened for us.”  

Conversations